Return Policy – Olfactory Bliss
1. Introduction
At Olfactory Bliss, we value customer satisfaction and stand behind the quality of our perfumes. If you are unsatisfied with your purchase, we offer a refund and return policy under specific conditions.
2. Eligibility for Refunds
We accept refund requests under the following conditions:
- The product must be unopened, unused, and in its original packaging.
- Refund requests must be made within 7-14 days of receiving the order.
- The perfume bottle and packaging should be undamaged and untampered.
- A valid proof of purchase (receipt or order confirmation) is required.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Used or opened perfume bottles.
- Items purchased during sales, promotions, or clearance offers.
- Customized or personalized perfumes.
- Gift cards and sample products.
4. Refund Process
To request a refund, follow these simple steps:
- Contact us at +923315558808 with your order details.
- Our team will review your request and provide a return authorization if eligible.
- Ship the item back to us in its original condition (return shipping costs may apply).
- Once received, we will inspect the item and process your refund within 5-10 business days.
5. Refund Method
- Refunds will be issued to the original payment method used at checkout.
- If the original payment method is unavailable, store credit may be provided.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos of the item. We will arrange for a replacement or refund based on your preference.
7. Contact Information
For any refund-related inquiries, feel free to reach out to our support team:
